DIS is always there when we need them! When you operate under a complicated network system that connects everything from a dispatch center, detention facility and general office- it can be daunting. This also includes incorporating audio/video equipment, voice recorders and in-house/outside e-mail. All of these need to run seamlessly and securely.
DIS Technologies has been there for us, trouble shooting any and all issues we have encountered. The help desk is phenomenal! An e-mail or phone call has NEVER, not been answered and the issue resolved.
Technology has become the center of our operation. Lives can depend on our computer systems working. DIS has provided a service that enables us to feel confident and secure in knowing the information we need is available to perform all of our law enforcement duties.
Toole County MT
Sweet Grass County has recently had the pleasure of working with DIS Technologies, over the last year, while upgrading our computer system. The staff at DIS are very knowledgeable, kind, and great to work with. We feel confident with our secure and CJIS compliant network for our upcoming FBI CJIS Security Audit. I would highly recommend their services to anyone looking for CJIS compliant IT support.
Sweet Grass County
Golden Valley County MT Sheriff
Clerk & Recorder
Granite County MT
Thank you to ALL of you at DIS Technologies. Your staff is always so helpful!
Mineral County Environmental Health and Planning
911 Dispatch Supervisor
Wheatland County Montana
I have always enjoyed working with DIS. Each of the staff is friendly and professional and easy to work with. Any time I call with issues that I need taken care of as soon as possible, they are quick to assist me and never make me feel as if I am a burden. Since we have been working with DIS, I know they have our best interests in mind. When there is a question about which direction to go, I know I can trust their suggestions. I would highly recommend their IT services.
Probation & Pre-Trial Supervision Officer
Mineral County MT
With DIS you get more for your money in that their customer service is stellar and they are always accessible. And, they work on things until the customer is satisfied!
Sanders County MT
I am writing to say how thankful I am for the superb customer service and technical guidance your staff has given me personally during our County’s change to DIS. John resolved the Outlook problems I’ve had from years before. I had PST transfer issues that John was able to find and restore. I had trouble getting Outlook 360 into my pad for mobile email monitoring. And there’s more… Every issue was addressed and fixed with professionalism and courtesy.
From the perspective of a County Commissioner, I want to also thank you and your staff. Despite issues out of your control, you have been honest, forth-coming, professional and knowledgeable. Change can be hard, but you and your team made this change relatively easy. Overall, a vast majority have voiced they are pleased with your staff, the change-over and the IT support they have received so far.
I am happy to refer fellow commissioners, counties and individuals to DIS! Thanks for everything!
Broadwater County Commissioner
Clerk & Recorder,
Custer County Montana
The only other comment that I have is that the above is my honest opinion and every concern I had has been totally addressed. I trust Garrett, Josh, Lisa, Nathan and C.J. completely. Erin is a delight in every way. Thank you for providing excellent service to Mineral County.
Executive Assistant to the Commissioners,
Mineral County Montana
Empire Steel Mfg, Billings, MT
The service is exceptional and the staff is always friendly, accommodating and very patient. We have never regretted having DIS Technologies take over our IT Support and Services.. It’s one of the best decisions we ever made and the money is well spent, as it eliminates staff frustrations of being down or having problems due to waiting for someone in-house to be able to respond. DIS responds immediately to correct any and all problems. Keep up the great work!!!
Montana Association of Counties (MACo), Helena, MT
"DIS is always ready to help with our tech problems and when we need assistance on our network. We purchased computers from DIS and their service has been complete and always friendly and of the best quality. We recommend DIS to anyone asking for tech support or computer purchases."
Clerk & Recorder/Clerk of District Court
Treasure County, Hysham, MT
Eric G. Halverson
Big Horn County Public Library, Hardin, MT
I have worked with DIS Technologies since I arrived here at Billings Clinic four years ago. I would like you to know that I have been very impressed with your operations and your willingness to deliver the best customer service. I have always been extremely satisfied with your response times, attention to care and detail and your genuine concern for me as a client. Thank you!
I know that any of my staff of over 130 people can call DIS for support and they will get the help they need. I want to specifically address an example of excellent customer service that occurred recently. One of my staff members called for assistance on a Saturday morning. Your team responded to her concerns within seconds and she was able to complete her work.
Most people would be shocked with that level of commitment…from my perspective, that is the level of service we receive every day from DIS. Please know that I will highly recommend DIS Technologies to anyone without hesitation. I am very satisfied with the capabilities and responsibilities of the company and am exploring ways to expand our use of the services provided by DIS.
Please feel free to have anyone contact me directly for a reference if they want to learn more about an excellent partner.
Director of Patient Financial Services
Billings Clinic, Billings, MT
HRDC 6, Lewistown, MT
Mary Lu Berry
Clerk & Recorder
Golden Valley County, Ryegate, MT
The City of Miles City has contracted with DIS Technologies for a year and a half. Before their services, the City Server was not backing up. No one was monitoring the process, so it had not backed up for months. Anytime we need a computer upgraded or worked on, they net-op in and assist us or they just do it for us.
Last year during the budget process, my computer stopped working. I received a computer within two days, Garret did a net-op on my new computer and had my old information and files on the new computer within a day. That is the best turn-around I have ever had for a crashed hard drive.
When City Hall was having a new heating/air conditioning unit installed, DIS called and said the server was warning them that the server temperature was close to freezing. They called us and we discovered the contractors were leaving the door close to the server room open causing the temperature to drop. We asked them to close the door as they came and went and problem solved.
The City has a staff of about 80 and probably half of us rely on DIS for monitoring back-up and trouble shooting for us. The Auditors no longer find exception with the City concerning off-site storage of information. The Resolutions and Ordinances are available for the Public to review with City Silo.
DIS comes with a high recommendation from the City of Miles City and myself, Becky Stanton, City Clerk. Please don’t hesitate to contact me with any questions or concerns.
City of Miles City, Miles City, MT
Sidney Health Center, Sidney, MT
"My computer wouldn't work when I would come into the office," said Roger Daniel. "I would have to start it, then restart it over and over."
Daniel, who had worked with the DIS team on other matters, gave them a call. To his surprise, they were able to access his computer remotely, found the problem and repaired it-all within minutes.
"My computer has worked well ever since," he reported. "They're good folks-very nice, intelligent and easy to work with. I would definitely turn to them again."
DIS Provided Roger Daniel Insurance & Financial Services: System diagnosis and repair; antivirus solutions
Roger Daniel Insurance & Financial Services, Billings, MT
Carol Turbes, Director of Health Information Management (Medical Records) for St. Vincent Healthcare, has chosen to work with Gary Habel and DIS for over 15 years. DIS helped the group transition to electronic content management, and continues to assist them address the backlog of records that need scanning. They also handle document destruction once all data has been captured.
"It's such a benefit to the staff to be able to find a record with the click of a button rather than to go hunt down the paper," she said. "We can protect the files more because we don't have that paper floating around."
And that's not the only benefit to St. Vincent.
"We don't have room for paper files, but we have to keep them in some kind of format for 30 years," Turbes noted. Putting the records into an electronic format allows them to be kept secure and easily accessible, and it conforms with all compliance regulations.
"[DIS] is wonderful to work with," Turbes said. "They're always professional always helpful. I just can't say enough good things about them."
DIS Provided St. Vincent Healthcare:
Software: PaperVision™, PaperFlow™ ECM capture and content management systems, Data Transfer Manager
Hardware: Document Scanners
Services: Installation and training; off-site scanning and document destruction; ongoing service and support.
St. Vincent Healthcare, Billings, MT
"Garrett was able [to fix my computer] in less than a day, and all remotely," she said. And that included, she noted, having to remove and completely reload all of her data.
And when it was time for Kruse to get a new computer, she knew exactly who to call. This time, DIS was able to quickly and remotely transfer all of her data and other files from her old computer to her new one. All, she said, at about a quarter of what she had been quoted by other IT companies.
"It's reassuring and relaxing to know that if I have a computer problem," Kruse said, "I can call [DIS] for help. I will definitely work with them in the future."
DIS Provided Premier Properties: System diagnosis and repair; data transfer.
Premier Properties, Rapid City, SD